Privacy Policy

1. Introduction and Scope

1.1 tp999 is committed to protecting the privacy and personal data of all users of the tp999 platform. This Policy applies to all personal information collected through the tp999 website, mobile platform, customer support channels, and any other services operated by tp999.

1.2 This Policy is intended to comply with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as relevant guidelines issued by the National Privacy Commission (NPC) of the Philippines.

1.3 tp999 acts as the personal information controller in respect of the personal data collected through the platform. We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently.

2. Information We Collect

2.1 Registration and Account Information. When you create a tp999 account, we collect: your full name, date of birth, nationality, residential address, email address, and mobile number. This information is required to create and manage your account.

2.2 Identity Verification (KYC) Documents. To comply with anti-money laundering (AML) regulations and PAGCOR requirements, tp999 may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, PhilHealth ID, UMID, or driver's license), proof of address documents, and proof of payment method ownership.

2.3 Financial and Transaction Data. We collect records of all deposits, withdrawals, and gaming transactions conducted through your tp999 account, including payment method details (e-wallet account references, bank account details), transaction amounts in Philippine Peso (PHP / ₱), and transaction timestamps.

2.4 Gameplay and Activity Data. We collect data about your gaming activity on tp999, including games played, bets placed, game outcomes, session duration, and bonus usage. This data is used for account management, fraud prevention, and responsible gaming monitoring.

2.5 Technical and Device Data. When you access tp999, we automatically collect technical information including: IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited. This information helps us maintain platform security and improve user experience.

2.6 Communications Data. If you contact tp999 customer support, we retain records of your communications, including live chat transcripts and email correspondence, to assist with your inquiries and improve our service quality.

2.7 Cookies and Similar Technologies. tp999 uses cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior on the platform. Please refer to Section 8 for more details on our use of cookies.

3. How We Use Your Information

3.1 tp999 uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your tp999 account, including processing your tp999 Login and verifying your identity;
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, and debit card, and to maintain accurate financial records;
• Legal Compliance: To comply with applicable laws and regulations, including AML obligations, PAGCOR licensing requirements, and the Data Privacy Act of 2012;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited activities on the tp999 platform;
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to enforce responsible gaming tools such as deposit limits and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features and performance of the tp999 platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

4.1 tp999 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the tp999 gaming services;
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations and PAGCOR licensing requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure and fair gaming platform, preventing fraud, and improving our services;
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Sharing and Disclosure of Information

5.1 tp999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5.2 We may share your personal information with the following categories of recipients:

• Payment Service Providers: GCash, PayMaya / Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions;
• Identity Verification Partners: Third-party KYC service providers who assist us in verifying your identity and complying with AML obligations;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government authorities when required by law or regulation;
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform technology providers who process data on our behalf under strict data processing agreements;
• Corporate Group: Affiliated entities within the tp999 corporate group for internal administrative and operational purposes;
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for the operation of our business.

5.3 All third parties with whom we share personal data are required to maintain appropriate security measures and to process your data only for the specified purposes and in accordance with applicable data protection laws.

6. Data Retention

6.1 tp999 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, in compliance with AML regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years;
• Technical and device data is retained for up to twelve (12) months.

6.2 After the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

7. Security Measures

7.1 tp999 implements a comprehensive set of technical and organizational security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your device and the tp999 platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for internal systems and player accounts;
• 24/7 security monitoring and incident response procedures.

7.2 While tp999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tp999 will notify you and the National Privacy Commission in accordance with applicable law.

8. Cookies and Tracking Technologies

8.1 tp999 uses the following types of cookies and similar technologies:

• Essential Cookies: Required for the platform to function, including session management and tp999 Login authentication. These cannot be disabled;
• Functional Cookies: Remember your preferences, such as language settings and display options;
• Analytics Cookies: Help us understand how players use the tp999 platform so we can improve performance and user experience;
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access.

8.2 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tp999 platform.

9. Your Rights and Choices

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tp999:

• Right to be Informed: The right to know how your personal data is being collected and processed;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to certain processing activities, including direct marketing;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

9.2 To exercise any of these rights, please contact our Data Protection Officer via the support email listed in Section 13. We will respond to your request within thirty (30) days.

9.3 Marketing Opt-Out. You may opt out of receiving marketing communications from tp999 at any time by contacting our support team or using the unsubscribe link in any marketing email.

10. Children's Privacy

10.1 The tp999 platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. tp999 does not knowingly collect personal data from individuals under the age of 21.

10.2 If tp999 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on tp999, please contact us immediately at the email address in Section 13.

11. International Data Transfers

11.1 tp999 primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in other countries where our service providers or corporate affiliates are located.

11.2 Where personal data is transferred outside the Philippines, tp999 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to maintain data protection standards equivalent to those required under Philippine law.

12. Changes to This Privacy Policy

12.1 tp999 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the tp999 platform prior to the changes taking effect.

12.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the tp999 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the platform and close your account.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how tp999 is protecting your personal information.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

13.2 Email: [email protected]

13.3 You may also reach us via live chat on the tp999 platform, available 24/7. We aim to respond to all written data privacy inquiries within thirty (30) days of receipt.

13.4 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.